Frequently Asked Questions
How can I get the price?
We usually quote within 24 hours after we get your inquiry (except weekends and holidays). If you are very urgent to get the price, please contact us so that we can offer you a quote.
Can I buy samples before placing bulk orders?
Yes, sample orders are welcome. Please feel free to contact us for more details.
What is the expected lead time?
It depends on the order quantity and the season. Usually, we can ship within 7-15 days for small quantities and about 30 days for large quantities.
What are your payment terms?
Our standard terms include T/T, Western Union, MoneyGram, and Paypal. These are negotiable based on the order.
What shipping methods are available?
Products can be shipped by sea, by air, or by express (EMS, UPS, DHL, TNT, FEDEX, etc.). Please confirm with us before placing orders.
How do you ensure long-term business relationships?
We maintain excellent quality and competitive pricing to ensure our customers benefit. We respect every customer as a friend and sincerely conduct business to achieve win-win situations.
Fergus Kitchen
