1. Do you offer custom consultation services?
Yes, we provide professional customized solutions. Our dedicated engineering team utilizes industry-specific design and calculation software to deliver end-to-end support—from technical analysis and custom design to precision manufacturing.
2. What is the minimum order quantity (MOQ)?
Our core focus is on bulk production orders. However, we are pleased to accommodate requests for a minimum order quantity (MOQ) of 1 unit, subject to final confirmation.
3. Are you a manufacturer or a trading company?
We are a manufacturer with nearly 20 years of industry experience, boasting two large-scale manufacturing facilities. We welcome clients to conduct on-site visits or arrange video tours of our facilities.
4. What are your payment and delivery terms?
Trade Terms: EXW, FOB, CIF, FCA, and CNF. Payment Method: T/T, A 50% advance payment is required prior to production, with the remaining 50% settled before shipment.
5. What certifications has your company obtained?
Our company holds ISO9001, ISO45001, and ISO14001 certifications. Additionally, selected products are certified with CE and ROHS, ensuring compliance with international standards.
6. What is your after-sales service policy?
All our products come with a 1-year warranty period. We have a dedicated after-sales support team to promptly address any product-related inquiries or issues.
Fergus Kitchen
